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How kelas99 Protects Your Personal Data

At kelas99, your personal data belongs to you — we collect only what we need to run your account, process deposits via DANA, OVO, GoPay and QRIS, and…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction records securedRetention period clearly statedAccount deletion available on requestIndonesia-based data handling

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What Data We Collect and Why

kelas99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with kelas99, we collect your name, email address, phone number, and payment identifiers linked to DANA, OVO, GoPay or QRIS. We also log device type, IP address and session timestamps to protect your account from unauthorised access. Transaction records — including

1
deposit amounts and withdrawal requests — are retained for a minimum of five years to meet financial record obligations, where local law permits. Behavioural data such as which game rooms you visit (for example, Aviator or Fishing God sessions) is used only to personalise your lobby
2
experience and is never sold to third parties. You may request a full export of your stored data by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how your data is stored, want to correct an error in your account profile, or need to request deletion of your personal records, our privacy support team is reachable around the clock — 24 hours a day, seven days a week. Whether you are in Jakarta or anywhere else across Indonesia, you can expect a first response within two hours on live chat and within 24 hours by email.

Team online

Live Chat

Reach our privacy support team directly from your account dashboard. Live chat is available 24 hours a day, seven days a week, with a two-hour response target for all data-related queries.

Email Support

Send detailed data requests or deletion instructions to our dedicated privacy email address. We acknowledge every submission within 24 hours and complete straightforward requests within seven business days.

Account Settings Panel

Minor profile corrections — such as updating your registered phone number or email address — can be made directly inside your account settings without needing to contact support at all.

DATA HANDLING STANDARDS

Six Ways We Keep Your Information Secure

Privacy protection at kelas99 goes beyond a policy document. Every layer of your account — from the moment you log in to the point your OVO or GoPay withdrawal is confirmed —…

Encryption in Transit and at Rest

All data moving between your device and our servers travels over TLS 1.3. Payment identifiers for DANA, OVO, GoPay and QRIS are stored using AES-256 encryption, making raw values unreadable even if the database were accessed without authorisation.

Cookie Policy and Consent

We use session cookies to keep you logged in, and analytics cookies to understand which game rooms — such as Aviator or Super Bingo — are visited most. You may decline non-essential cookies via the cookie banner shown on your first visit.

Account Login Security

Each login attempt is checked against your registered device fingerprint. Unrecognised devices trigger a verification step sent to your registered email or phone before access is granted to your account wallet or game history.

Data Retention Schedule

Account registration data is kept for the lifetime of your account plus three years after closure. Transaction records linked to QRIS or bank transfer are retained for five years where local law requires it; all other behavioural logs are purged after 12 months.

Third-Party Data Sharing Rules

We share your data only with payment processors needed to complete your DANA or GoPay transaction and with fraud-prevention services. We do not sell, rent or trade your personal profile to advertisers or data brokers under any circumstance.

Your Right to Request Changes

You may request correction, export or deletion of your personal data at any time via live chat or email. We complete deletion requests within 30 days, except where retention is required for financial compliance; we will tell you which records are exempt and why.

Your Privacy Questions Answered

These are the questions we hear most often from people in Indonesia who want to understand exactly how their personal data is handled at kelas99. If your question is not covered here, our live chat team can respond within two hours, any day of the week.

We collect your full name, email address, phone number and the payment identifier linked to your chosen method — DANA, OVO, GoPay or QRIS. We also log your IP address and device type to protect your account from unauthorised access attempts.

Yes. Deposit and withdrawal records for DANA, OVO, GoPay and QRIS are stored in encrypted form for a minimum of five years to meet financial record obligations where local law requires it. You can request an export of this data at any time via live chat.

We share data only with payment processors required to complete your transaction and with fraud-prevention services. We do not sell or trade your personal profile to advertisers, data brokers or any other outside party — that is a firm operational rule, not just a policy statement.

Contact our privacy team via live chat or email with your account details and deletion request. We will complete the request within 30 days and notify you of any records we are required to retain for financial compliance reasons, along with the reason and retention period.

We use essential session cookies that keep you logged in, and optional analytics cookies to understand which game rooms are visited most. You may decline optional cookies using the consent banner shown on your first visit; essential cookies cannot be disabled without breaking account functionality.

After your account is closed, registration data is kept for three additional years and transaction records for up to five years where local law permits. After those periods expire, all associated data is permanently deleted from our systems and backup archives.

Our system detects the new device fingerprint and sends a verification code to your registered email or phone number before granting access. This step protects your account wallet and game history even if someone else has your password. You can review recognised devices inside account settings.

How kelas99 Protects Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Support

Account Settings Panel

Six Ways We Keep Your Information Secure

Encryption in Transit and at Rest

Cookie Policy and Consent

Account Login Security

Data Retention Schedule

Third-Party Data Sharing Rules

Your Right to Request Changes

Your Privacy Questions Answered

01 What personal information does kelas99 collect when I open an account?

02 Is my DANA or OVO transaction history stored on kelas99 servers?

03 Does kelas99 share my data with third parties?

04 How do I request deletion of my personal data?

05 What cookies does kelas99 use and can I turn them off?

06 How does kelas99 handle data for accounts that are closed?

07 What happens if I access kelas99 from a new device?

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