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Your Account Rights and Our Legal Posture

We operate kelas99 with clear policies on account access, data handling, and payment verification.

Account access depends on local lawDeposits verified before playWithdrawals processed with ID checkData retained per jurisdiction
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kelas99 Your Account Rights and Our Legal Posture
REACH OUR LEGAL TEAM

How to Contact Us About Policy and Account Rights

Team online

Live Chat

Our support agents answer account, legal and policy questions during lobby hours. Open your account and navigate to the help icon in the top-right corner to connect with a specialist who can clarify your rights.

Email Support

Send detailed policy inquiries to our support email. Include your account handle and specific question; we respond within 24 hours with documentation and clarification on how our legal framework applies to your account.

Account Settings

Visit your account security page to review your verification status, data retention settings, and connected payment methods. Changes to your legal preferences and data requests are logged in your account history.

DATA AND ACCOUNT SECURITY

How We Protect Your Information and Account Access

Deposit and Withdrawal Verification

Every deposit triggers an automatic check against your registered payment method. Withdrawals require full ID verification before processing to your account. We cross-reference your identity document with your deposit record to prevent unauthorized access.

Cookie and Session Policies

We use session cookies to keep you logged in and track your account activity for security. These expire when you log out. Non-essential cookies for analytics are opt-in via your account settings; you can disable them anytime without losing account access.

Data Retention and Deletion

Your account data is retained for the duration of your account and for three years after closure per regulatory requirements. You can request a copy of your personal data or export your account transaction history through the account settings menu.

Account Access and Authentication

Login is protected by email verification and optional two-factor authentication via SMS. You control which devices can access your account. Suspicious login attempts are flagged automatically and require re-verification before account access is restored.

Data Processing and Policy Changes

We process your data only to operate your account, fulfill withdrawals, prevent fraud, and comply with local law. Policy updates are sent to your registered email 14 days before taking effect. You are notified of material changes that affect your account rights.

Dispute Resolution and Contact

If you dispute a withdrawal, deposit or account charge, contact our support team with your transaction ID and account history. We investigate within 48 hours and respond with documentation. Unresolved disputes are escalated to our compliance officer for final review.

Legal Questions From Our Players

Your account remains active and your wallet balance stays intact. We retain your account data for compliance purposes. If you wish to close your account permanently, contact support with your account handle; we archive your data and process a final withdrawal within five business days.

Yes. Open your account settings, navigate to Data and Privacy, and select Export Account Data. We compile your registered information, transaction history, and verification records into a file sent to your registered email within 48 hours.

When you deposit via DANA, OVO, GoPay or QRIS, we confirm the transfer matches your account name and registered phone number. This prevents fraudulent deposits and protects you from account takeover. Verification is instant; funds appear in your lobby wallet immediately after confirmation.

We accept a valid government-issued ID: Indonesian KTP, passport, or driver's license. Upload a clear photo through your account settings under Verification. ID is checked once per account; subsequent withdrawals use your stored verification record unless you update your ID or change payment methods.

kelas99 serves Indonesia where local law permits. Your account access depends on local law and your regional eligibility at signup. If you have questions about whether your area is supported, our support team can clarify your specific situation.

Withdrawals to DANA, OVO, GoPay and QRIS typically process within one hour after ID verification. Bank transfers may take up to three business days depending on your bank. You receive a confirmation email and SMS with your transaction reference; you can track status in your account history.

Contact support with your transaction ID and a description of the dispute. We review your account history and payment records within 48 hours. Our compliance officer provides a detailed response with documentation. If unresolved, escalation to a senior reviewer happens within a further five business days.

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